Terms of Service

About these terms

These terms cover the GLR Lead Recovery founding pilot — the first, deliberately small version of the service, offered to a limited number of home-service businesses while the product is still being proven.

A pilot means what it sounds like. The service is bounded, parts of it are done by a person rather than by software, and things may change before it is generally available. Where something is not built yet, these terms say so rather than describing what is planned as though it already works.

What GLR provides

The service is limited to the capability included in your package during the founding pilot. Within that boundary, GLR's automation may help with:

• taking in and organising your leads and enquiries
• keeping your customer records tidy and up to date
• reminders and follow-up preparation
• preparing message drafts for you to review
• routing work to the right person
• reporting on what happened

Anything outside your package is not part of the service. Custom integrations, work in regulated or safety-critical settings, high-volume messaging, and unattended customer-facing automation are all outside the pilot.

What GLR does not promise

No guarantee of recovered revenue, recovered leads, conversion, bookings, response rates, return on investment, availability, response times, or any other business outcome is made — by these terms, by any GLR document, or by anyone speaking for GLR.

What the service does is help you follow up on leads you already have, more consistently than a busy team usually manages. What comes of that depends on your market, your list, your pricing, and whether the follow-up actually gets sent. Those are yours, not ours.

If anyone at GLR ever tells you otherwise, these terms are correct and they are not.

Messages are draft-only — you send them

The service prepares message drafts. It does not send email on your behalf, and it does not have permission to.

GLR has no access to your mailbox at all. The service does not connect to Gmail or any other email account, holds no key to one, and could not read, write, draft, or send from your mail even if something went wrong. That is a decision, not a gap waiting to be filled.

You read the draft, change it if you want to, and send it yourself from your own email. You can copy the draft, or use a link that opens it in your own email app with the recipient, subject, and message already filled in — you still press send.

If a draft is too long to fit safely in that link, the link is switched off and we tell you why, so that you copy the whole message rather than send a shortened one without noticing.

If GLR ever proposes connecting to your mailbox, it will be a separately approved capability with its own notice and your own consent, and it would still never send anything you have not approved.

You are responsible for reviewing what goes out under your name. A draft is a suggestion, not an instruction.

What you are responsible for

The pilot works because both sides do their part. Yours is:

• giving accurate, current information about your business and your leads, and correcting anything you know is wrong
• confirming in writing that the data you share is your own business data and that you are allowed to share it
• sharing only the data the agreed work needs, and nothing more
• keeping regulated and sensitive data out of the service, and never sending passwords, keys, or other secrets
• having the authority to connect any account you connect, and using only your own accounts
• reviewing drafts and outputs before they go anywhere, and sending them yourself
• giving timely written approval at each step, because nothing proceeds without it
• telling GLR promptly if something looks wrong, went to the wrong place, or was exposed

How the service may not be used

The service may not be used to:

• contact people unlawfully, or in a way that breaks marketing or messaging rules that apply to you
• mislead anyone about who is writing, who is calling, or what is being offered
• send unsolicited bulk messaging of any kind
• harass, abuse, or threaten anyone
• share your sign-in details with someone else, or use someone else's
• reach data you are not authorised to reach, including anyone else's
• work around your package limits or the service's security boundaries, or help anyone else do so

Suspension and ending the service

GLR may suspend or end access where there is a security problem, abuse, unpaid invoices, unlawful use, or a breach of these terms. Where it is safe and sensible to do so, GLR will say what happened and give you a chance to put it right first.

You may end the pilot at any time, subject to the cancellation boundaries below.

When the service ends, the retention and deletion practices in the Privacy Policy and the Data Practices page apply to your data.

Changes, maintenance, and availability

This is a pilot and the service will change. Features may be added, altered, or withdrawn, and there will be maintenance. Where a change materially affects what you receive, GLR will tell you.

The service may be unavailable at times — planned, unplanned, or because something it depends on is down. GLR does not offer an availability commitment, a response-time commitment, or a support-hours commitment during the pilot, and none should be inferred from these terms or from anything else.

Parts of the service are done by a person rather than by software. Where that is true, the pace is a person's pace.

Who owns what

Your data and your content stay yours. Your lead lists, your customer records, your business information, and anything you write remain your property. GLR uses them to provide the service and for nothing else, as described in the Privacy Policy.

GLR's software and system stay GLR's. That includes the code, the automation, the wording and templates, the checklists, the models, and GLR's internal operating methods. Using the service transfers none of it to you, and nothing in these terms should be read as a transfer, a licence to copy, or a right to rebuild it.

If GLR ever wants to name you or quote you publicly, that is a separate written permission you give or withhold. It is never a condition of your pricing, your support, or your service.

How payment works

During the founding pilot, payments are processed through Stripe.

Your package and price are agreed with you in conversation and confirmed in writing before payment is requested. GLR may then send you a Stripe invoice or secure payment link for the agreed amount.

Stripe processes the payment and handles the payment information you provide. GLR does not directly receive or store your full card details.

Nothing renews automatically unless recurring billing is clearly disclosed and agreed with you in writing beforehand. No additional amount is charged without the payment terms being presented to you first.

If the payment method or billing arrangement changes, GLR will tell you before the change applies.

An unpaid invoice is a conversation, not an automatic cut-off.

Cancellation and refunds

These are the boundaries GLR already operates to. Nothing is added here, and no entitlement beyond them is created.

Refunds and cancellations are reviewed by a person and confirmed in writing. A failed payment prompts a review and a direct conversation, never an automatic shut-off.

• Lead Recovery Audit — a one-time fee. No refund once the written report has been delivered.
• Starter, Pro, and Command Center — billed monthly. You may cancel with reasonable notice before the next billing cycle. Partial months are not pro-rated unless that was agreed in writing before the work started.
• Growth add-on — cancellation terms are agreed at the time the add-on is set up.

The status of this wording

This is GLR's own wording. It is not attorney-reviewed, it is not legal advice, and it is written to be read rather than to be impressive.

GLR has approved it as its own and uses it for the founding pilot, from the effective date shown at the top of this page. That is one approval, not two: no lawyer has read these terms. GLR intends to have them reviewed professionally before the service is offered more widely, and says plainly that this has not happened yet rather than leaving you to assume either way.

These terms apply when GLR provides them to you as part of a written agreement. Reading this page is not agreeing to anything.

What these terms do not yet cover

Ordinary business terms usually carry clauses that these do not. They are missing on purpose: GLR has not decided them, and writing a plausible-sounding version of a term nobody has agreed would be worse than leaving the gap visible.

Each of the following is undecided and is therefore absent from these terms entirely, rather than present in a weak form:

• Which state's or country's law governs the agreement
• Where a dispute would be heard
• How a dispute would be resolved, including whether arbitration applies
• Any limit on what either side owes the other if something goes wrong
• Whether either side covers the other's costs in a third-party dispute
• A published postal address and support address for formal notices
• A formal data-processing agreement or cross-border transfer commitment
• What “reasonable notice” before a billing cycle means in days
• Whether any refund is an entitlement rather than a case-by-case review

None of these is a hidden default in GLR's favour. Where a term is absent, it is absent, and whatever the law would ordinarily supply is what applies. Owner approval of this wording did not decide any of them, and this list shrinks only as each one is actually decided.

Getting in touch

During the founding pilot your contact is the GLR operator who set your pilot up — the same person who sends your invoice and who you talk to about the work. Questions about these terms, about your data, and about anything that has gone wrong all go there.

Questions can also go to Automation@glrholdingsllc.com, which GLR publishes and monitors. These terms do not yet contain a formal-notices provision — nothing here says where, how, or in what form a formal notice must be given — and GLR would rather say so than print one that has not been reviewed. It is owed and will appear on this page once it exists.