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The inquiry came in. Know what happened next.

This is a working sample of what GLR shows a home-services business after an inquiry arrives — what the record holds, what GLR concludes from it, and what nobody knows yet.

Sample HVAC Co.Heating & air conditioning26 inquiries in the last 30 daysSample data

Sample HVAC Co. is a fictional business. Every inquiry, date and figure on this page is generated sample data — not a customer's, and not a claim about one.

Three different things, kept apart

Recorded: Written down in the lead record. A fact, with a date on it.
Supported: GLR's conclusion, drawn from recorded facts by a rule this page shows you.
Not recorded: Nothing was written down. That is not the same as nothing having happened, and GLR does not treat it as though it were.

01 / One inquiry

An inquiry arrived. Here is everything that happened next.

Every inquiry in the sample record is read the same way. This is one of them, in full.

Inquiry 009Recovery opportunity

Zoning system quote

Follow-up is still needed, and the last recorded contact is more than two whole days old.

Arrived: Thu, Aug 27
Came in through: Phone
Marked as: Quoted
Last activity: Sun, Sep 6

Recommended next step

Recorded

Answer questions on quote

What happened

Only what the record actually holds, in the order it happened.

New inquiry
Recorded
Thu, Aug 27 · Phone · Zoning system quote
Marked as
Recorded
Quoted
Last activity
Recorded
Sun, Sep 6 · 9 days ago
Marked for follow-up
Recorded
Answer questions on quote

Nothing on this timeline was sent by GLR. It prepares replies; a person at the business decides whether any of them goes out.

Why GLR flagged this

The facts it used, and the rule it applied to them.

What the record says

The inquiry was recorded on Thu, Aug 27 — 19 days ago.
The record says follow-up is still needed.
The last recorded contact was Sun, Sep 6 — 9 days ago.

The rule

A follow-up is overdue when it is still needed and the lead was last contacted more than two whole days ago.

What follows from that

Recovery opportunitySupported

Follow-up is still needed, and the last recorded contact is more than two whole days old.

What GLR does not know about this inquiry

The record does not hold these, so the product does not claim them — and neither does this page.

Whether anybody spoke to this customer outside the record.
What was said, if they did.
Whether this customer has already booked somebody else.
Whether this inquiry would have become a job.

GLR does not put a value on this inquiry, does not call it lost, and does not tell you how to feel about it. It tells you what the record holds, how long it has waited, and what the next step is.

And what it will not guess about.

Nothing was written down. That is not the same as nothing having happened, and GLR does not treat it as though it were.

Two different situations, one label. Each example below says which of the two it is, and shows the rule if a rule produced it.

Inquiry 026More information needed

Ductwork inspection

Tue, Sep 15 · Phone · New

Follow-up is still needed and no contact is recorded, so nothing here says how long this has waited.

The inquiry was recorded on Tue, Sep 15 — today.
The record says follow-up is still needed.
No contact recorded, so there is no interval to measure. That is an absence in the record, not a finding about the business.

Recommended next step

Recorded

Return the call

Open Inquiry 026

Inquiry 019More information needed

Annual maintenance plan

Sun, Sep 6 · Phone · New

No contact is recorded, and this inquiry has been in the record long enough to warrant a check. That is a gap in the record, not a finding that nobody followed up.

The inquiry was recorded on Sun, Sep 6 — 9 days ago.
The record does not flag this inquiry for follow-up.
No contact recorded, so there is no interval to measure. That is an absence in the record, not a finding about the business.
The inquiry arrived 9 days ago and the record has held nothing about it since. Long enough that somebody should check it — and the record does not say what, if anything, happened in that time.

The rule

An inquiry with no contact recorded is held for a record check once it has been in the record more than two whole days. That is a gap in the record, not a finding that nobody followed up.

Recommended next step

Supported

Verify whether contact happened and update the record.

Open Inquiry 019

02 / The whole record

Every inquiry, read the same way.

The same four readings, applied to every inquiry in the sample record. Nothing is filtered out to flatter the product and nothing is folded away behind a button — a list with a quiet remainder is a list that could have been arranged.

Recovery opportunity

Still needed, and it has waited more than two days.

Needs attention

Still needed. Recent contact, so it is due rather than late.

More information needed

No contact is recorded to measure from.

No action needed

Not flagged, and nothing due for a check.

Counted as needing attention: 8 — every inquiry the record flags for follow-up, whichever of the three readings it falls under. Held for a record check: 1 — not flagged, no contact recorded, and in the record more than two whole days. Not flagged, with nothing due for a check: 17.

Two ways an inquiry ends up there

An inquiry reads “More information needed” for one of two reasons. Either the record asks for follow-up and holds no contact to measure from, so there is no interval to call late. Or nothing flags it, nothing is recorded, and it has been sitting there more than two whole days — which is a gap in the record worth checking, not a finding that nobody followed up.

All 26 inquiries in the sample record, most recent first. Open any inquiry to see what happened and why GLR read it that way.

Sample lead record, most recent inquiry first
Inquiry	Arrived	Asked about	Source	Last activity	Follow-up status
Inquiry 026	Tue, Sep 15	Ductwork inspection	Phone	No contact recorded	More information needed
Inquiry 025	Tue, Sep 15	Seasonal tune-up	Phone	No contact recorded	More information needed
Inquiry 024	Mon, Sep 14	New construction — rough-in	Website form	Mon, Sep 14	Needs attention
Inquiry 023	Mon, Sep 14	Indoor air quality — filtration	Website form	Tue, Sep 15	No action needed
Inquiry 022	Fri, Sep 11	Humidifier install	Phone	Mon, Sep 14	Needs attention
Inquiry 021	Tue, Sep 8	Emergency — no heat	Property manager	Mon, Sep 14	Needs attention
Inquiry 020	Sun, Sep 6	Heat pump install	Website form	Sun, Sep 13	No action needed
Inquiry 019	Sun, Sep 6	Annual maintenance plan	Phone	No contact recorded	More information needed
Inquiry 018	Sat, Sep 5	Heat pump install	Property manager	Sat, Sep 12	No action needed
Inquiry 017	Fri, Sep 4	Second-system quote — addition	Phone	Sun, Sep 6	No action needed
Inquiry 016	Fri, Sep 4	Condenser fan motor	Website form	Sun, Sep 13	No action needed
Inquiry 015	Wed, Sep 2	Second-system quote — addition	Website form	Sat, Sep 12	No action needed
Inquiry 014	Wed, Sep 2	Refrigerant leak check	Phone	Thu, Sep 10	No action needed
Inquiry 013	Tue, Sep 1	AC replacement quote	Google Business	Thu, Sep 3	No action needed
Inquiry 012	Mon, Aug 31	Air handler replacement	Phone	Mon, Aug 31	Recovery opportunity
Inquiry 011	Sun, Aug 30	Annual maintenance plan	Website form	Tue, Sep 15	No action needed
Inquiry 010	Fri, Aug 28	Refrigerant leak check	Phone	Fri, Aug 28	No action needed
Inquiry 009	Thu, Aug 27	Zoning system quote	Phone	Sun, Sep 6	Recovery opportunity
Inquiry 008	Wed, Aug 26	Thermostat replacement	Google Business	Sat, Sep 12	No action needed
Inquiry 007	Wed, Aug 26	Annual maintenance plan	Referral	Mon, Sep 7	No action needed
Inquiry 006	Mon, Aug 24	AC replacement quote	Website form	Mon, Sep 14	No action needed
Inquiry 005	Fri, Aug 21	Indoor air quality — filtration	Google Business	Tue, Sep 1	Recovery opportunity
Inquiry 004	Wed, Aug 19	Air handler replacement	Website form	Mon, Sep 14	No action needed
Inquiry 003	Wed, Aug 19	Water heater — gas	Referral	Tue, Sep 15	No action needed
Inquiry 002	Wed, Aug 19	Ductwork inspection	Property manager	Sat, Sep 12	No action needed
Inquiry 001	Mon, Aug 17	Capacitor replacement	Website form	Sat, Sep 12	No action needed

Founding Lead Recovery works from leads entered into or routed into the customer's GLR-managed lead sheet. Automated source connectors are added only where explicitly configured.

03 / Today's read

What needs you today, and what does not.

The same figures the product keeps, read back in sentences. These are the same inquiries — a lead is the product's own word for one. No trend, no forecast, no prediction: this is one reading of one day.

Follow-up status

Supported

8 leads need attention, 3 follow-ups are overdue and 3 replies are waiting for you to approve.

3 follow-ups are overdue
Why: A follow-up is overdue when it is still needed and the lead was last contacted more than two whole days ago.
What to do: Start with these. They have waited the longest.
3 replies are waiting for your approval
Why: Each one is prepared and ready. Nothing is sent until you approve it, so a reply waiting here has not gone out.
What to do: Approve or change them in the Draft Review Log tab of your Google Sheet.
5 leads need a follow-up
Why: Marked for follow-up, and contacted within the last two whole days, so not overdue yet.
What to do: These come after anything overdue.

Recommended next step

Contact the overdue follow-ups, then approve the replies waiting on you.

The figures behind it

Recorded

Inquiries in the record

Need attention

Waited more than two days

Replies prepared

Waiting for your approval

8 of your 26 leads need a follow-up.
14 replies have been prepared, and 3 still need your decision.

Record read 12 minutes ago.

04 / Who decides

Nothing goes out until a person says so.

GLR prepares replies and puts them in front of somebody. It does not send them, does not answer on your behalf, and does not decide that a customer has been dealt with.

01
GLR prepares
A reply is drafted and held where the person who decides can read it.
02
A person approves
Somebody at the business reads it and decides. Nothing moves without that.
03
The record keeps it
What was decided, and when, stays in the record beside the inquiry.

This page shows the reading and the review step. It does not show a message being sent, because that is not what this product does.

Would this read your operation the same way?

The honest answer depends on how your inquiries arrive and what already gets written down. That is the conversation, and it is a short one.

See If GLR Fits Or ask about a Lead Recovery Audit

An Audit is the deeper look at your own operation, and it is not the only way in. Most people should start with one of the two above.

Interest should make the next step easier, not trigger pressure. GLR provides the information, evidence, and appropriate next action people need to make their own decision. Expressing interest does not authorize aggressive follow-up.